Good SignalReviews come too late
A one-star review shows up days later. By then the customer is gone and the moment to fix it has passed.
For chains & multi-location businesses
See which stores need attention, and why.
Collect customer feedback at every store, in 29 languages. See which stores are slipping, what customers are unhappy about, and who is waiting for a reply.
- No app or account for customers
- 29 customer languages
- Up to 9 locations self-serve
Fieldstone Market
6| Alder Park | 142 | 4.6 | 9% | 2% | 8% | 94% | 43% |
| Birch Lane | 9 | 4.4 | 11% | 11% | 11% | 50% | 33% |
| Cedar Hill | 118 | 4.4 | 13% | 5% | 11% | 86% | 39% |
| Harbor Point | 96 | 3.9 | 27% | 14% | 17% | 58% | 31% |
| Linden Square | 131 | 4.5 | 11% | 3% | 9% | 91% | 41% |
| Maple Grove | 104 | 4.2 | 18% | 8% | 12% | 74% | 36% |
Location comparison
Compare every store fairly.
Ask every store the same questions to see who needs help, or tailor them store by store to pinpoint a problem.
- Track responses
- See how many customers answer at each store, and spot stores where nobody is scanning the QR code.
- Monitor negative feedback
- Catch a store that's slipping within days, not at the end of the quarter, and see what customers are unhappy about.
- Manage unresolved issues
- Keep a running list of unhappy customers nobody has followed up with yet, so none of them slip through.
- Answer contact requests
- See who asked to hear back, with their contact details, so the store can reach them before they post a review.
- Close the loop
- See how often each store replies to customers who asked, so you know which managers follow through.
- Grow public reviews
- Send happy customers to Google and other review sites, and see how many of them go.
Public review benchmark
See what public reviews say about each store.
We pull in the public reviews for every store and compare each one with the rest of your chain. You see which stores are falling behind and the main reason why.
- Get a public review score for every store
- Compare each store with your chain average
- See the main complaint at each store, like wait times or staff
- Put public reviews next to what customers tell you in Good Signal
Positive sentiment by location
Fieldstone Market
Public reviews
80%
Good Signal
76%
| Location | Public reviews | Good Signal | Top concern |
|---|---|---|---|
| Alder Park | 86% | 83% | Parking |
| Cedar Hill | 81% | 78% | Stock |
| Harbor Point | 64% | 58% | Checkout |
| Linden Square | 84% | 81% | Produce |
| Maple Grove | 76% | 72% | Staff help |
| Birch Lane | 82% | 78% | Hours |
The problem
Star ratings don't tell you what to fix.
Reviews don't say what went wrong
Most reviews don't say if the problem was checkout, stock, cleanliness, or staff.
Stores are hard to compare
A busy store gets far more reviews than a quiet one, so their ratings don't line up.
How it works
Set it up once for every store.
Choose your questions
Ask about what you want to improve, like checkout, cleanliness, or staff. Use one form for every store, or a different one where you need it.
Customers scan and answer
Customers scan a QR code at the register, on the door, or on a receipt. The form opens in their language, with no app to download.
Managers follow up
Managers see which stores need help, read what customers said, and reply to anyone who asked.
Follow-up
Fix a bad visit before it becomes a bad review.
Each response shows what went wrong and whether the customer wants to hear back, so a manager can reach them the same day and win them back.
- See which part of the visit let the customer down
- See who wants a reply, with their contact details
- Mark responses as replied so no one answers twice
- Get an email as soon as new feedback comes in
Good Signal / Responses
29 languages
Hear from every shopper in their own language.
Customers pick their language on the form, and your team reads every answer in yours.
- Your questions are ready in every language
- See the customer's original words next to every translation
- English
- 中文（普通话）
- Español
- हिन्दी
- Français
- العربية
- Português
- Русский
- 日本語
- 한국어
- ไทย
- Deutsch
- Italiano
- Srpski
- বাংলা
- اردو
- Bahasa Indonesia
- Türkçe
- Tiếng Việt
- فارسی
- ਪੰਜਾਬੀ
- Filipino
- Polski
- ગુજરાતી
- Українська
- Nederlands
- Română
- Ελληνικά
- Қазақша
Built for chains
Everything else your team needs.
Team access
Give regional and store managers their own logins.
Custom questions
Ask about anything, from checkout to stock to staff.
QR codes and links
Print QR codes for registers, doors, and receipts, or share a link.
Topic insights
See what customers mention most at each store.
Exports
Download your data for your own reports.
Public review sites
Ask happy customers to leave a review on Google or other sites.
30-day pilot
Try it in a few stores for 30 days.
Pick a few stores, put up QR codes, and go over the results with your managers after a month.
Week 1
Set up
Pick the stores and the questions. Each store gets its own QR code.
Week 1
Go live
Put the codes at registers, doors, or on receipts.
Weeks 2–4
Collect and reply
Customers answer. Managers get notified and reply.
Day 30
Review
Compare the stores with your managers and decide whether to roll out.
What you bring
- A few stores to start with
- A contact at each store
- The questions you want answered
What you get
- Customer feedback from every pilot store
- A side-by-side store comparison
- A 30-day review with our team
Pricing that grows with you.
Pro is $39 USD a month for your first location and $34 USD for each extra location, up to nine. For ten or more locations, ask us about Enterprise.
Free
Get a free report on your stores.
Tell us your chain's name, and we'll send a one-page snapshot of what people are saying about your stores.
Free chain snapshot
Fieldstone Market
6 stores · public reviews
- Reviews
- 5,085
- Positive
- 80%
- Need attention
- 2
Positive reviews by store
What reviews mention
ComplaintsPraise
Listings to fix
- Harbor PointHours out of date
- Birch LaneFew recent reviews, no photos
| Alder Park | 86% | 1,240 reviews | Parking |
|---|---|---|---|
| Linden Square | 84% | 1,105 reviews | Produce |
| Birch Lane | 82% | 310 reviews | Hours |
| Cedar Hill | 81% | 980 reviews | Stock |
| Maple Grove | 76% | 690 reviews | Staff help |
| Harbor Point | 64% | 760 reviews | Checkout |
| Staff | Praise: 412 | Complaints: 96 |
|---|---|---|
| Produce | Praise: 365 | Complaints: 71 |
| Checkout | Praise: 148 | Complaints: 233 |
| Stock | Praise: 160 | Complaints: 142 |
| Parking | Praise: 52 | Complaints: 118 |
Questions from multi-location teams
How many locations does Pro cover?
Up to nine. Pro is $39 USD a month for the first location and $34 USD for each one after that. For ten or more, ask us about Enterprise.
Do customers need an app or an account?
No. They scan a QR code or open a link and answer in their browser.
Can we use our own questions?
Yes. Write your own questions about checkout, stock, staff, or anything else.
Does Good Signal manage our Google reviews?
No. Good Signal collects feedback straight from your customers. You can ask happy customers to post a review on Google or other sites, and they write it themselves.
Can we get our data out?
Yes. You can download all your responses and reports.
Start with a few stores.
Tell us how many stores you have and what you want to learn. We'll set up a 30-day pilot with you.