Good SignalUnhappy customers leave quietly
They don't complain. They stop coming, and the owner never finds out why.
For tourism boards, chambers, BIDs & funders
Sponsor Good Signal for the businesses you support.
Cover Good Signal Pro for a group of local shops, restaurants, hotels, or attractions. Owners hear from their customers in 29 languages, and you see how the program is going.
- Pro for every business you sponsor
- 29 customer languages
- Each business keeps its own feedback
Good Signal / Programs
Orchard Street Merchants
Enrolled19/24
Responses586
Positive74%+9 pts
Negative15%−5 pts
Replied to83%
Responses and sentiment, week by week
ResponsesPositiveNegative
| Responses and sentiment, week by week | Responses | Positive | Negative |
|---|---|---|---|
| Sep 1–7 | 48 | 69% | 17% |
| Sep 8–14 | 71 | 70% | 17% |
| Sep 15–21 | 94 | 71% | 17% |
| Sep 22–28 | 112 | 73% | 15% |
| Sep 29–Oct 5 | 128 | 76% | 13% |
| Oct 6–12 | 133 | 77% | 12% |
Languages
- English60%
- Spanish22%
- Chinese7%
- Korean4%
- Portuguese3%
- Other4%
By sector
| Sector | Active | Responses | Positive | Negative | Top concern |
|---|---|---|---|---|---|
| 6/8 | 261 | 73% | 15% | Wait time | |
| 4/6 | 116 | 75% | 12% | Checkout | |
| 3/4 | 92 | 75% | 14% | Appointment availability | |
| 1/2 | 52 | 71% | 17% | Check-in | |
| 1/2 | 30 | 80% | 10% | Cleanliness | |
| 1/2 | 35 | 69% | 23% | Wait for an estimate |
Businesses
| Business | Sector | Status | Responses | Positive | Negative | Needs reply |
|---|---|---|---|---|---|---|
| Rosemary & Rye | Restaurants & cafés | Active | 68 | 72% | 16% | 2 |
| Café Lumen | Restaurants & cafés | Active | 54 | 76% | 11% | 0 |
| The Linden Inn | Hotels & inns | Active | 52 | 71% | 17% | 3 |
| Taquería La Mesa | Restaurants & cafés | Active | 47 | 77% | 15% | 1 |
| Studio Nine Salon | Hair & beauty | Active | 41 | 76% | 12% | 1 |
| Saffron House | Restaurants & cafés | Active | 39 | 62% | 23% | 3 |
| Juniper Books | Retail | Active | 36 | 83% | 6% | 0 |
| Keystone Auto Repair | Services | Active | 35 | 69% | 23% | 2 |
Why it matters
Most unhappy customers never say a word. They just don't come back.
Language gets in the way
Visitors who don't speak the owner's language have no easy way to share what happened.
Feedback tools get put off
Owners are busy, and another monthly bill is easy to skip.
How it works
How a program works.
Choose the businesses
Pick a group, like a district, your members, a visitor trail, or a grant cohort.
Businesses get set up
Each business gets its own Pro account, feedback form, and QR codes.
Customers respond
Customers scan a QR code and answer in their language. The owner reads it and replies.
You see how it's going
Your dashboard shows who has signed up, who is using it, and how customers feel in each sector.
For the businesses
Easy for owners to use from day one.
Sponsored businesses get Good Signal Pro for the whole program, with everything they need to hear from customers and act on it.
- A feedback form in 29 languages
- Printable QR codes and shareable links
- An inbox that shows who wants a reply
- Charts of ratings and common topics
- Translations, with the original words kept
- Logins for staff
- A public page with their best reviews
Good Signal / Responses
For visitors
Visitors answer in their language. Owners read it in theirs.
A visitor from Seoul can answer in Korean, and one from São Paulo in Portuguese. The owner reads the original and a translation.
- Customers pick from 29 languages
- Nothing to download, no account needed
- Works on any phone with a printed QR code
- English
- 中文（普通话）
- Español
- हिन्दी
- Français
- العربية
- Português
- Русский
- 日本語
- 한국어
- ไทย
- Deutsch
- Italiano
- Srpski
- বাংলা
- اردو
- Bahasa Indonesia
- Türkçe
- Tiếng Việt
- فارسی
- ਪੰਜਾਬੀ
- Filipino
- Polski
- ગુજરાતી
- Українська
- Nederlands
- Română
- Ελληνικά
- Қазақша
For you
A summary you can hand to your board.
Download a summary of the whole program any time. It shows totals only, so no business's private feedback is shared.
- Businesses signed up and active, by sector
- Positive and negative feedback, week by week
- The top complaint in each sector
- Responses and the languages customers used
Program summary
Orchard Street Merchants
Sep 1 – Oct 12, 2026
- Responses
- 586
- Positive
- 74%
- Negative
- 15%
- Replied to
- 83%
Responses by week
PositiveNeutralNegative
| Sep 1–7 | 48 | 69% | 17% |
|---|---|---|---|
| Sep 8–14 | 71 | 70% | 17% |
| Sep 15–21 | 94 | 71% | 17% |
| Sep 22–28 | 112 | 73% | 15% |
| Sep 29–Oct 5 | 128 | 76% | 13% |
| Oct 6–12 | 133 | 77% | 12% |
Participation
- Active16
- Enrolled3
- Invited5
By sector
| Sector | Active | Responses | Positive | Top concern |
|---|---|---|---|---|
| Restaurants & cafés | 6/8 | 261 | 73% | Wait time |
| Retail | 4/6 | 116 | 75% | Checkout |
| Hair & beauty | 3/4 | 92 | 75% | Appointment availability |
| Hotels & inns | 1/2 | 52 | 71% | Check-in |
| Fitness & wellness | 1/2 | 30 | 80% | Cleanliness |
| Services | 1/2 | 35 | 69% | Wait for an estimate |
Languages
English 60% · Spanish 22% · Chinese 7% · Korean 4% · Portuguese 3% · Other 4%
Not yet enrolled (5)
Ambra Pizzeria, Second Story Vintage, Fern & Clay Skincare, Stillwater Yoga, Orchard Family Dental
Who runs programs
For groups that support local businesses.
Tourism boards & visitor bureaus
Help hotels, restaurants, shops, and attractions hear from visitors in their language.
Main Streets & BIDs
Give members a useful tool and see how businesses in your district are doing.
Chambers & business associations
Offer members something they'll actually use, and show how many do.
Banks, foundations & funders
Fund a group of businesses for a set time and report on the results.
Start small
Start with a pilot group for one season.
Pick a group of businesses and a time period. Track sign-ups and feedback on your dashboard, then go over the results with us.
Before launch
Plan
Pick the businesses and how long the program runs.
Launch
Invite
Businesses get an invite and set up their form and QR codes.
During the program
Collect
Customers respond, owners reply, and your dashboard updates as feedback comes in.
End of period
Review
Go over the summary together and decide whether to continue or grow.
What you bring
- A list of businesses to invite
- How long the program should run
- Someone who can introduce the program to owners
What you get
- Pro for every business that signs up
- A program dashboard and a summary to share
- A review at the end with our team
Free
Not ready to sponsor? Start a free program.
Give Good Signal Pro to up to 15 businesses for 30 days, free. You get the program dashboard from day one and a summary to share at the end.
Questions about partner programs
Can we see the businesses' customer feedback?
No. Each business keeps its own feedback. Your dashboard and summary show totals only, like sign-ups, sentiment, and languages.
What happens when the sponsorship ends?
Businesses can keep using the free Community plan or pay for Pro themselves.
How much does a program cost?
It depends on how many businesses you include and for how long. Tell us about your group and we'll send a proposal.
Do owners need technical skills?
No. They set up a short form, print a QR code, and read responses in their inbox.
Which languages can customers use?
Customers can answer in any of these languages: English, 中文（普通话）, Español, हिन्दी, Français, العربية, Português, Русский, 日本語, 한국어, ไทย, Deutsch, Italiano, Srpski, বাংলা, اردو, Bahasa Indonesia, Türkçe, Tiếng Việt, فارسی, ਪੰਜਾਬੀ, Filipino, Polski, ગુજરાતી, Українська, Nederlands, Română, Ελληνικά, and Қазақша.
Choose the businesses you want to support.
Tell us about your group and how long you'd like the program to run. We'll put together a plan with you.